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FAQs
1. Our Craft & Customization
Yes! Every piece at VINESU is handmade, featuring specialized 3D printing and sewing to ensure a unique, artistic fashion experience.
Our DIY-inspired 3D prints have physical texture and depth, making the designs stand out with a tactile feel.
2. Sizing & Materials
We use premium, slightly fitted unisex tees. Since our 3D Embroidery adds structure to the fabric, we recommend checking our Size Guide or sizing up if you prefer a looser, "oversized" look.
Not at all! We apply a soft, protective backing to every hand-stitched design to ensure the inside feels as smooth as a regular tee against your skin.
3. Care Instructions
To keep the 3D textures crisp, we recommend machine washing inside out on a cold, gentle cycle. Air drying is best. Do not iron directly over the embroidery!
4. Shipping & Delivery
Since each item is handmade, please allow 3–5 business days for crafting before shipment.
Yes, we provide direct worldwide shipping to ensure our DIY art reaches customers everywhere.
5. Changes & Gifting
We start the handcrafting process quickly! You have 6 hours after placing your order to request any changes. After that, our artists are already busy bringing your design to life.
Every VINESU order is packed with care, making it ready for gifting. We don't include price receipts in the package, perfect for sending direct to a friend!
6. Payments & Security
We support secure checkouts via PayPal, Visa, Mastercard, Apple Pay, and Google Pay.
We offer a 30-day satisfaction guarantee and a 15-day window for reporting any defective items for replacement.
Need More Help?
Contact our 24/7 support team via Live Chat, WhatsApp at +44 7476879919, or email us at vinesugs@outlook.com.