FAQs

1. Our Craft & Customization

Q: Are these T-shirts truly handmade?

Yes! Every piece at VINESU is handmade, featuring specialized 3D printing and sewing to ensure a unique, artistic fashion experience.

Q: What is the "touchable" 3D print?

Our DIY-inspired 3D prints have physical texture and depth, making the designs stand out with a tactile feel.

2. Sizing & Materials

Q: How do your shirts fit?

We use premium, slightly fitted unisex tees. Since our 3D Embroidery adds structure to the fabric, we recommend checking our Size Guide or sizing up if you prefer a looser, "oversized" look.

Q: Will the embroidery be itchy on the inside?

Not at all! We apply a soft, protective backing to every hand-stitched design to ensure the inside feels as smooth as a regular tee against your skin.

3. Care Instructions

Q: How do I wash my VINESU 3D T-shirt?

To keep the 3D textures crisp, we recommend machine washing inside out on a cold, gentle cycle. Air drying is best. Do not iron directly over the embroidery!

4. Shipping & Delivery

Q: How long is the production time?

Since each item is handmade, please allow 3–5 business days for crafting before shipment.

Q: Do you offer international shipping?

Yes, we provide direct worldwide shipping to ensure our DIY art reaches customers everywhere.

5. Changes & Gifting

Q: Can I change my order after it’s placed?

We start the handcrafting process quickly! You have 6 hours after placing your order to request any changes. After that, our artists are already busy bringing your design to life.

Q: Do you offer gift wrapping?

Every VINESU order is packed with care, making it ready for gifting. We don't include price receipts in the package, perfect for sending direct to a friend!

6. Payments & Security

Q: Which payment methods are supported?

We support secure checkouts via PayPal, Visa, Mastercard, Apple Pay, and Google Pay.

Q: What is your return policy?

We offer a 30-day satisfaction guarantee and a 15-day window for reporting any defective items for replacement.

Need More Help?

Contact our 24/7 support team via Live Chat, WhatsApp at +44 7476879919, or email us at vinesugs@outlook.com.